How can we help?
Answers to common questions below.
Who is Parla for?
Parla is built for non-native English speakers who want clearer, more confident English for job interviews, work meetings, presentations, and everyday conversations.
Can I practice before I subscribe?
Yes. New users can complete one personalized English practice and see real feedback before choosing a Parla plan.
How does the AI coach generate feedback?
After every recording, your audio is transcribed by OpenAI, then your transcript is sent to a coaching model that scores clarity, pacing, and filler usage. The model also rewrites your English answer in a clearer, more confident way you can repeat and make your own.
Can I cancel my subscription?
Yes — manage your subscription from the iOS Settings → Apple ID → Subscriptions menu. All Parla subscriptions are billed by Apple; refunds and cancellations follow Apple's standard policy.
Is my data private?
Recordings are processed once and not stored long-term on Parla servers. Progress data (XP, streaks, lessons) lives only on your device. See the Privacy Policy for the full breakdown.
What English level is Parla for?
Parla works best for people who can hold a basic English conversation and want to sound clearer, more natural, and more confident in important moments.
I'm having trouble with the microphone.
Make sure Parla has microphone permission in iOS Settings → Privacy & Security → Microphone. If recordings come through quiet, the in-app meter shows when your level is good — try moving closer to the mic or speaking up.
How do I report a bug or request a feature?
Reach out through the in-app feedback flow on the Profile screen. Include a short description and a screenshot if you can.